Policies

1. SESSION FEE. Session fee must be paid at the time of booking. With your contract signed and balance received no later than one week prior to your desired date, your scheduled session will be finalized. No date is secured without a signed contract and session fee payment.

Payments will be accepted via secured portal. Once the session fee is paid, no additional client can be booked for that time, as a result session fees are non-refundable.

2. CANCELLATION AND RESCHEDULING. If you must cancel your session, please let me know as soon as possible (no later than 48 hours prior) so that we can reschedule to the next available date. Cancellations that take place under 48 hours are subject to a $100 rescheduling fee. You are however limited to one rescheduled date. If a second reschedule is requested, you will be invoiced a $200 rescheduling fee, otherwise your session is subject to cancellation.

3. INCLEMENT WEATHER. If there is inclement weather the day of your session, one of two things will happen: we will reschedule your session to the next available date OR a suitable indoor location will be arranged. This will be discussed roughly one week prior (as soon as the forecast is available) and the final decision will be made no sooner than 2 days (and no later than 24 hours) prior to your session.

4. TIME. Please arrive on time to your session dressed and ready to begin. There is a window of time allotted for your photo session that begins at your specified time so additional time for preparation will reduce the time we can spend taking photos. If you are more than 30 minutes late, your session is subject to cancellation. 

Please note: If you are planning to receive makeup and hair services, your session will be scheduled accordingly.

5. PROOF GALLERIES.  After three months, all unordered files will be removed to make room for new clients and will no longer be available for purchase.  Proof galleries are for viewing only. Sharing screenshots of your proof gallery is a copyright violation.

6. RETOUCHING. Your proof gallery will be lightly retouched (exposure/color correction, etc). Once your final selections are received, all ordered photos will be fully retouched. This includes any further lighting/color adjustments, skin smoothing, lint removal, etc- any adjustments that will result in a flattering final photo.

7. TERMS OF USE. Your images are for personal  use only.  If you desire to use your images commercially (i.e. commercial use), this will incur a licensing fee. Licensing fees are determined based on the variation of commercial use of the image(s).

8. PRIVACY POLICIES. Unless otherwise stated, you grant permission to include your photos in our portfolio. If the request is made for your images not to be included in the portfolio, this will be noted in your contract. When sharing on social media, please credit @twrobertsphotos (Instagram.com/twrobertsphotos).

If you have any policy questions, please contact thomas@twrobertsphotos.com